CUSTOMER SERVICE STANDARDS POLICY

Employees of the Office of the Inspector General (OIG) shall maintain high customer service standards befitting the trust and responsibility imposed on them as employees of a public office. With limited exceptions, this office has an obligation to inform the citizens of Ohio about the work of the Office of the Inspector General.
 
OIG employees are expected to maintain good behavior and provide competent and efficient services to both internal and external customers. An OIG employee shall be temperate and dignified and treat the public with courtesy, dignity, and respect. OIG employees shall make a conscious effort to assist individuals in finding what he or she needs and/or in resolving a problem.
 
The OIG is committed to ensuring that its employees continue to act with the highest of standards.
 
Reference
Senate Bill 2, Section 121.91
Am. Sub. S. B. No. 3, Section 121.91